Friday, 28 January 2011

The Real Gems In Our Business – Our Westbourne Grove Sales Team

Leaning against the counter at our Westbourne Grove shop are left to right Shai, little Ruby and Becci, who are the full time sales team at our flagship store (although Ruby can’t reach the till yet!).

First let’s talk about Becci who has been at Dinny Hall Westbourne Grove for 2 years and already it feels like our team would be lost with out her. Not only is she a great sales person, but she also has a real talent for jewellery merchandising, so when she’s not dealing with customers she is often to be seen making wonderful creative window displays for our all stores. On the shop floor there is no problem too big or too small for her to solve and she’s got the best sense of humour ever.

Then there's Shai who has been managing at Dinny Hall Westbourne Grove for 12 years and who is mother of the delightful Ruby. It's only one week until her second “little gem” is due and we wish her all the joy and love in the world. We cannot believe that she is still standing and giving 100% at 9 months pregnant, what a star! Nobody knows the Westbourne Grove customer quite like Shai, who has lived and worked in the area nearly all her life. No celebrity intimidates her, she can turn around the most difficult customer (and believe me the odd one can be challenging) and she is quite simply irreplaceable.

Now let’s not forget Ruby, who comes every night to pick her mummy up and already has a great eye for jewellery. We made her the most beautiful little ruby necklace when she was born - which leads me to think what else do we sell for the customer to give a new born child as a birth or Christening gift?

Ruby's Ruby Necklace
 So here are some suggestions from our beautiful 18k gold and diamond bijou range.  Tiny, precious pendants and wristlets something for your little one to cherish forever and cute on mum in the meantime!

Tuesday, 11 January 2011

Every Cloud Has A Silver Lining

I’ve emerged from dark clouds upsetting all my fun over Christmas and the New Year having contracted the dreaded swine flu. Enforced rest maybe not be such a bad thing, though, as I have emerged like the sun bursting through those dark clouds full of brightness and enthusiasm with a renewed creative energy.

So here are my New Year resolutions.

· Never ever even look at the ‘sweetie table’ at head office where every day some well-meaning person places cakes, chocolates or indeed sweeties to tempt me into a sugar high.

· To juggle fewer balls at any one time as I have been taking multitasking to its limits; I must remember that ‘the jack of all trades is the master of none’.

· Whilst wilfully wanting to remain a creative maverick I wish to ‘toe the line’ a bit, most particularly in relation to parking and turning right when I should not!

· Listen more talk less.

· Let all my staff and colleagues know how fabulous I think they are particularly those who were working those long hours over Christmas.

This leads me to think that I should introduce you to some of the team who you have not yet met - so keep checking my blog for the intros. In the meantime we have a fabulous sale going on in all our stores, just look at Alice modelling the Goddess collection which is marked down now! So hurry.

Happy New Year to you all.